Offer a great product. Offering a stellar product and service is the first step to getting more 5-star reviews.
Working to delight customers can earn you the 5-star feedback you need to improve conversion, enhance your reputation and stand apart from competitors.
Ask for reviews. Say you already have a great product or service, but don’t have reviews.
The simplest step to get reviews for your business is to ask. Talk to your most loyal customers and ask them for support.
Reach out to people that already support you on Facebook, Twitter, and Instagram. Nearly seven out of ten customers will leave a review if asked.
People love to be asked their opinion and you’ll continue to build trust by making your most loyal customers feel like they are part of your success.
Don’t wait to ask for feedback. It’s best not to wait to ask for feedback. A customer is more likely to leave a review immediately after receiving a service.
Emailing customers after they make purchases can be an effective way to get more 5-star reviews.
Respond to reviews. Responding to reviews is another way you can gain more positive feedback. More than just simply posting reviews, customers today expect companies to respond to their feedback.
You can significantly improve your number of reviews and ratings by improving the rate at which you respond to both negative and positive responses.
5 Star review helps volume on Facebook soared by 163% and it got 23% more reviews on Google by responding to reviews. Responding to good and bad feedback shows customers you care and promotes positive sentiment about your brand online.